Frequently Asked Questions

Before calling, try reading through this page to see if any of these topics can help you.

My Account

I cant access my account!

If you are having trouble accessing your Jewelry Display Online account do not hesitate to give us a call! One of our representatives will take care of you right away, call 800.255.9906 or send an email to and we will promptly reply to your problem.

I would like to receive E-Newsletters

To sign up for our E-Newsletter, go to the right side of your screen and click the link that says "news & updates" and fill in the necessary information. This is a great way to stay updated with new items, current specials and promotions!

Placing Orders

Once I place my order, which Jewelry Display location will my order go to?

All online orders are sent to our main warehouse in the Downtown Miami area. If you are interested in picking up your order from a Jewelry Display location please contact our main office at 800.255.9906 and arrangements will be made to accommodate your order.

I am trying to order a single box but the website wont let me order only one, how can I order a sample?

Our online store can only take orders that are $25.00 and up, we will be able to assist you by phone but please note that web pricing may differ from our storefront and cannot be adjusted for any reason.

What happens when an item is back ordered?

Once an item is back ordered, it will stay in our system until the item becomes available. If the order is an ONLINE order, back order shipping is free unless another shipping method is requested. For all other back orders shipping charges WILL apply.

Can I Cancel an order?

A cancellation must be placed on an order before the order is invoiced and shipped. This usually happens within the 1 to 2 business day window. Give us a call to find out the status of your order at 800.255.9906

Promotional Codes & Discounts

Free shipping promotions

Free shipping promotions only apply to orders made and sent anywhere in the continental U.S. it is not intended for international shipping and only GROUND shipping service may apply.

Where can I use promotional codes?

If you received a promotional code from Jewelry Display Online the promotional codes will only apply to ONLINE orders and will only be good through their intended duration period. This time period will clearly be stated at the instance of the promotion. If you have a promotional code that will not work in your order the promotion has ended.

How many promotions can I apply to an order?

Only one promotion can be applied to an order.


I want to ship with a courier, what option should I choose?

If you have an alternate method of shipping a package you would like to use, select the "other options" tab under shipping options and leave us a note. One of our representatives will contact you once the order is ready to ship and the special arrangements will be made.

I received my order but a few things are missing, what happened?

There are 2 reasons why this would happen, one: the item is on back order. When we do not have the item in stock and do not send it out with your order you are NOT charged for the missing item. Two: The item has been "drop shipped" directly from the manufacturer to you. This "drop shipped" package will arrive separately and may differ from our shipping time.

Is it possible to ship my order under my UPS account?

We cannot ship using your UPS account UNLESS you can provide us with a shipping label with the necessary information.

How long will my order take to get to me?

Most orders take 1-2 business days to process and 2-3 days during peak season. Depending on your location, calculate shipping time from Miami, FL using this UPS OUTBOUND VIEW MAP

Tracking Shipments

You will receive a confirmation email once your order has been charged and shipped. This email will have your UPS tracking number along with your invoice. If this information is for any reason not sent to you, you may call us at 800-255-9906 and we will be happy to provide you with what you need.

International shipping rates

Before making an international order (for customers located outside the continental US) please check with your local customs office for separate shipping fees which may apply to your shipping cost. We are not responsible for any international charges such as duties, taxes or brokerage fees.


Can I return the items I bought?

We can only issue a store credit for any items returned within 30 days of purchase. The item needs to be in brand new, resalable condition and in its original packaging. We will issue the credit to your account once we receive and inspect the product for these conditions. The return policy in can be viewed in its entirety on the "Returns" Page

I received a damaged item, how can I exchange it?

All claims must be within 7 days of receipt of merchandise. You must provide us with an image of the damaged merchandise and a request for an exchange. Send this image to and a representative will contact you within a few days to help you resolve the problem.

I received the wrong item, how can I change it?

If you receive an item that is not consistent with what was on your invoice please send us an email at and a representative will contact you as soon as possible to help resolve the problem. Please have your invoice number and your customer number ready to help speed the process.

Did we miss something?
If you still have questions please call us at 800-255-9906
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